Policy
AI Policy
Our commitment to responsible and transparent AI use
Introduction
At IWH, we integrate artificial intelligence tools and technologies to enhance our services and deliver better outcomes for our clients. This policy outlines how we use AI, our ethical commitments, and your rights regarding AI-assisted services.
How We Use AI
We use AI technologies in the following areas:
- Development assistance (code generation, review, debugging)
- Security analysis (threat detection, vulnerability assessment)
- Content creation (documentation, reports, with human review)
- Data analysis (pattern recognition, insights generation)
- Client communication (AI-assisted responses, always disclosed)
All AI-assisted work undergoes human review before delivery to clients.
Our AI Principles
- Transparency: We disclose when AI is used in our deliverables
- Human Oversight: AI augments, never replaces, human judgment
- Data Protection: Client data is never used to train AI models
- Quality Assurance: All AI outputs are verified by qualified professionals
- Accountability: We take full responsibility for all work delivered
Client Data and AI
- We do not use client data to train or fine-tune AI models
- When using third-party AI services, we ensure they comply with GDPR
- Confidential information is processed only through enterprise-grade AI tools with appropriate data protection agreements
- You may request that your project be completed without AI assistance
AI-Generated Content Disclosure
When deliverables include AI-generated or AI-assisted content, we:
- Clearly mark or disclose AI involvement upon request
- Ensure all content is reviewed and validated by our team
- Take full professional responsibility for accuracy and quality
Third-Party AI Services
We may use AI services from providers including (but not limited to):
- OpenAI (ChatGPT, GPT-4)
- Anthropic (Claude)
- GitHub (Copilot)
- Microsoft (Azure AI services)
All providers are selected based on their data protection policies and compliance with EU regulations.
EU AI Act Compliance
We are committed to compliance with the EU AI Act and its transparency requirements. We continuously monitor regulatory developments to ensure our practices meet or exceed legal requirements.
Your Rights
You have the right to:
- Know when AI is used in services provided to you
- Request AI-free service delivery
- Ask questions about our AI practices
- Request information about specific AI tools used in your project
Updates to This Policy
This policy is reviewed annually and updated as AI regulations evolve. Material changes will be communicated to active clients.